Your Pharmacy Career Podcast
The “Your Pharmacy Career” Podcast will feature a leader from the profession, discussing their career and sharing their experiences and learnings.
Hosted by Pharmacist, Krysti-Lee Patterson, get ready to be inspired, informed, and empowered as Krysti-Lee shares her wisdom, experiences, and interviews some of the brightest minds in the field. Whether you're a seasoned professional, a budding pharmacist, or just curious about the diverse opportunities in pharmacy, "Your Pharmacy Career" is your go-to podcast.
This is the Podcast of Raven's Recruitment, an Australian owned recruitment agency specialising in permanent and locum Pharmacist recruitment for the Pharmacy Industry since 1987 across Australia and New Zealand.
Your Pharmacy Career Podcast
Jenny Kirschner - Addressing Loneliness Through Pharmacy
Jenny Kirschner has 20+ years experience in the healthcare and pharmacy sectors including as a clinical and retail pharmacist. She has a deeply personal experience of loneliness and is a passionate clinical entrepreneur who is out to inspire, educate and mobilise the entire pharmacy industry to address loneliness at patient, pharmacy and community level to improve wellbeing at scale.
Jenny is the founder of the PALS (Pharmacy Addressing Loneliness and Social Isolation). PALS is the first international pharmacy initiative developing a road map for the pharmacy sector to address loneliness. The longer-term goal is for pharmacists to have an in-depth understanding of the health effects associated with loneliness, and how to address them, and for this to become an intrinsic part of pharmacy practice across Australia and globally.
Jenny has been published in the Australian Journal of Pharmacy (AJP) and Australian Pharmacist (AP) on the topic of loneliness. In Australia, Jenny has presented on loneliness at peak national pharmacy education conferences (PSA conference), on webinars with the Australasian College of Pharmacy (ACP), to the #1 global ranking (2023) pharmacy university (Monash University Faculty of Pharmacy and Pharmaceutical Sciences) and at a Parliamentary House event championing the pivotal role that pharmacists can play in addressing loneliness.
Jenny is the creator of the World First Pharmacist Training program on Loneliness.
You can find Jenny Kirschner on LinkedIn.
Do you have questions about your pharmacy career? Then contact us or meet our team.
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Your Pharmacy Career podcast proudly brought to you by Raven's Recruitment Australia's Pharmacy recruitment agency
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spotlights the myriad of career paths available to pharmacists your host Kristi Lee Patterson and her esteemed guests
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will be sharing invaluable career advice that you can Implement at any stage of your career
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Journey hello and welcome to your Pharmacy career podcast the podcast that dives into the lives and careers of
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Pharmacists making a real impact I'm your host Krysti-Lee Patterson and say I am so
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excited to have Jenny Kirschner here with us Jenny is a pharmacist with over 20
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years of experience and more importantly she's the founder of Pal's Pharmacy
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addressing loneliness and social isolation Jenny's journey is truly inspiring and I can't wait to share it
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all with you so welcome to the show Jenny thank you so much I'm very excited and delighted to be here to have a chat
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with you awesome so Jenny your work with Pals is groundbreaking but I want to
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start from the beginning and understand what was your first motivation to even do Pharmacy in the first place it's a
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nice question to start with so my dad's actually a pharmacist so I recall being
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very little and doing the display windows in the pharmacy and I kind of I
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feel like that was the thing that got me in there was running the Christmas tables out the front and doing display
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windows that I really what I thought a pharmacy was about like really cre and
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so they were the early memories but then it very much was about being able to help people that's what drew me to
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Pharmacy the gateway to be able to support and help people y so did you do anything else in between did you go
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straight into pharmacy from school no I went straight into Pharmacy I did some travel soon after but I went straight in
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yeah oh wow your dad made that much of an impact so that's great about you actually still a
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pharmacist he actually still has two pharmacies and works way too much he's slowing down but slow that must be where
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you get your we ethic from yes yes good or bad I'm not sure but yes yeah well
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that's wonderful and you've clearly carried that passion throughout your career just in the time that I've known
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you from afar and then getting to know you more personally can you tell us a little bit about your early experiences
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in Pharmacy and did that actually influence your decision to start house
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yeah I've actually done quite a few things in Pharmacy so I've actually worked I worked at the Alfred Hospital
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actually prior to the Alfred hospital I lived in London for a little bit and I worked in a hospital pharmacy over there
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and that was my first introduction to Hospital Pharmacy and clinical Pharmacy that I really fell in love with so when
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I came back I worked in the Alfred hospital for about 7 years five of which
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were clinical Pharmacy and then the last two was a project around antimicrobial stewardship to OB was running that
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project I always laughed because it was a six month contract that lasted 2 years
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as you can imagine to get consensus around guidelines in a big hospital took a long time but as I'm speaking to I I'm
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having flashbacks actually of my internship so perhaps I can just start there because yeah really lucky I worked
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in a tiny Pharmacy it was really small in Alona in Melbourne and I worked for a
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pharmacist to she was the president of something of the pharmaceutical Society of Australia at the time right so she
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was very much into counseling so was a really tiny Square pharmacy but every
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patient who came in for a ventalin at Council like she really made me sit there and go through it and I would meet
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her early and we would go through each shelf and understand each drug and how it worked and kind of ordered it and
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cleaned it up so it kind of made sense from a consumer perspective or a patient perspective but she was so so passionate
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she really taught me the value of being there for the patient right like that
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was her ethos and she said to me I remember she said to me know Jenny my job is to make you a better pharmacist
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than me she wasn't ego driven she was true leadership about giving me the
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skills to do a great job as a pharmacist and even back then and we think about
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Pals now and Pal's being addressing loneliness and social isolation I remember connecting with patients who
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would come and perhaps didn't have a home and would just hang outside the pharmacy and I remember buying people
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coffee and in return people were buying me coffee it was always about engaging
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with the person and yes I knew things about medication but it was understanding that the special gift for
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my opinion about being a pharmacist is that unique relationship that you get to have with people that was really
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something that from day one I was able to under understand and appreciate that
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we're in a privileged position to connect with people who trust us okay so
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after fast forward I worked in the hospital then I worked in retail pharmacy I also did Health coaching so I
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trained to be a health coach and worked for diabetes Australia on Telephone Health coaching programs that was about
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understanding that motivation requires Behavior change principles and learning
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to help people along that Journey who wanted to make change and had goals being able to break it down and really
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work towards something that was achievable and then I've done random
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other things like created raw organic chocolate that was and in in commercial kitchen and
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distributed in mour and Sydney and imported Super Foods from Africa and a range of other kind of things I also
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held a role as chy Lee about as a health programs pharmacist a national health programs pharmacist for a banner Group
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which was a great experience to learn how to implement programs at scale and
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then you know I guess when I think about it I always felt like there was something a little bit missing in
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Pharmacy and part of that I guess was I feel like I am quite a creative soul and
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I kind of needed to bring that out in a way shape or form that also helped people there are early days when I
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remember prescribing TED Talks so inspirational talks to patients from the
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on the methodone program I just write them on a piece of paper and say to the patient come back and chat with me
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tomorrow because I just intuitively felt that that patient needs some motivation and again what a lucky and privileged
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position that we're in that we do things like stage Supply or methodone Oran or
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some opid replacement therapy where we get to see patients on a regular basis we get to have this social capital this
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special relationship and really I think a lot of the value in those Services a
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lot the value comes from the conversation having someone that they can go to every day stable and
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consistent and we get to see and respond to the fluctuations in mood or energy or
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enthusiasm so I guess I've just kind of given you a big dunk of a whole lot of
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different things that I've done but they really they've all been about the same thing they've all been about how do I re
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with a person and help that person and I guess that culminated in the creation of
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pal I think I can definitely see the common theme throughout everything that
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you've done and that's human connection and when you mentioned about your
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patients coming in for their methodone or what have you stage Supply and seeing
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them as a human like just giving them like prescribing them those motivational TED Talks right you're seeing them as an
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actual human being and youve spending a couple of minutes with them anyway while
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you're watching them do so why not actually have a conversation about some other things and that could have such a
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huge impact on that person's life yeah really change a trajectory of their life
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as well yeah I think C is really such an important initiative and I can see those
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themes coming through but I think I'd love for you to tell our listeners more about it and and what you are aiming to
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achieve with Pals yes sure so Pals as you've mentioned stands for pharmacy
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addressing loneliness and social isolation now really the mission of pal
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is to inspire educate and mobilized the entire Pharmacy industry to help address
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loneliness to improve the health of community and well-being of community at scale so it's a big bold Mission but
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really it is how do we get everybody inspired and appreciating that this is a problem educated in the science of
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loneliness and the impacts it has on health both mental physical and even cognitive health and medication use and
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then how do we mobilize this network of Highly accessible trusted professionals
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to lean in and help play a role in the ecosystem of addressing it now at the
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moment Queensland government have just completed a parliamentary inquiry into
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loneliness and social isolation and New South Wales have disc commissioned one and the act of commission so what we're
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seeing is this is a significant issue and there is an appreciation a growing
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appreciation that there's a pharmacy Network who could really be involved and
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it's not just Community Pharmacy there are many examples of Hospital pharmacist consultant pharmacist hgp practice based
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pharmacist everybody can play a role because of the relationship we have with people now the first thing we've done
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which I'm I'm really humbled and excited and thrilled about is launching a world
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first pharmacist training program on loneliness so this really is there's nothing in the world that is a training
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program dedicated to loneliness specifically for pharmacist or even health professionals full stop I might
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add but this is pharmacist specific and this takes people through the science of loneliness everything from what it is as
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I've shared how common the impacts it has the stigma associated with it and then practically what pharmacist can do
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at a patient level a pharmacy level and a community level and importantly and I
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was intentional about this the last module talks about loneliness in pharmacist and in Pharmacy in
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interesting and do you know what that's just a huge shipment the fact that it's world first right like that that's
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amazing like you would think that surely someone out there has done something but they haven't so hats up to you for just
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yeah getting this done and I know to pull something like this together if
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you're just watching on the side and seeing what Jenny is doing these things don't just happen overnight like this is
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years of work that you put together to launch this but what has the response
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been like in the pharmacy industry well just in Australia since you've launched the program yes I'm going to tell you
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that I'm going to bring up a couple of testimonials just to read out because it's really touching and and speaks to your question before that I wanted to
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say yes this has been years of hustle and for all those budding entrepreneurs out there pharmacist entrepreneurs I did
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things like reach out to the World Health Organization and ask them if they would be available for an interview
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because to me this was very important that it was evidencebased and from Global experts and they said yes so my
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message to all the listeners is sometimes it's just worth giving it a shot if you're wholeheartedly passionate
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about something the worst that can happen is that someone will say no and in this case someone said yes so there
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are extra interviews which is important it but I'm going to share with you some of the feedback there have been so the
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launch was about just over 2 weeks ago at the pharmaceutical Society of
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Australian National Conference and there's hundreds Kristi Lee is quite a m hundreds of Pharmacists who have
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signed up right no exaggeration hundreds and this is to me it's kind of like a
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given permission for people to say yes this is important it's not about drugs it's not about money it's not about Roi
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directly at all return on investment this is about just connecting the world
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and making it a better place and it's kind of a declaration also to say hey as an industry we can be involved that
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that's what it speaks to when I see those numbers so some of the feedback have been things around because there's
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a lot of videos absolutely brilliant I thought I'd have the media content as background while I did other work but I
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ended up glued to it I've never felt compelled to give feedback like this before so well done I'm going to share
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another one I wanted to express my heartfelt gratitude and admiration for the incredible work that you have done
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in creating this course it was expertly crafted engaging and informative and each module providing a comprehensive
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understanding of loneliness your passion and expertise shown through in every aspect of the course now I'm sharing
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this not to show off I'm sharing this hopefully as motivation for people that
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what I tried to create is a program that takes you on a journey because all of us
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have experienced loneliness at some point in our lives it's very common it's very human and so my desire was that I
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could gift the industry the science but also a supportive journey to kind of
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unpack what loneliness is and realize that there is it doesn't have to be a
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depressing story it's actually a hopeful story about all the things that we can do and the value of human connection to
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improve health and well-being I want to share one more because this was really yes this pharmacist is a clinical
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pharmacist and a pharmacy academics and I did it all in one hit and it actually felt like I was watching a Netflix movie
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but in an educational way and then the take-home messages were wonderful thank you what a fantastic work so for those
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who feel compelled or interested I hope that it's a journey for you also that is
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really enjoyable it is accredited there are 10 CPD points available there's an
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investment because this is a science this is not just quickly doing in an hour and you know everything I've been
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intentionally comprehensive and have consulted I have a Scientific Advisor technical advisor for the program who is
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a professor of loneliness so everything is the latest research to get as I said
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the pharmacy industry across the information feeling inspired and empowered and the key here is I'm also
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not asking pharmacists to do everything I'm asking for little kind moments that
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as you mentioned can be absolutely transformative to an individual wow D
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just listening to those testimonials I actually am feeling a little bit emotional actually like to
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hear that it's already had an impact on people and it's compelled them to
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actually reach out to you and share those things like that's really rare so
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like just yeah well done and it just shows how important this topic is as well and I think you just mentioned that
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they don't have to do every thing and that's really important too because the pharmacist we get it we've got a lot of
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things to do right and oh this could be another program about it's going to be too hard it's like no this is a journey
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and it's almost creating a movement right and those small little moment how that can just Bloss them into changing
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someone's life which you might not even realize at the time and I think that
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what you're saying is also true that lots of fums has already do a lot of this stuff this is just kind of bringing it to the Forefront so for example I
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just had a farmy street chat and I will connect with him L next week so he's completed the program and he's shared
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with me or about to share a story where he's actually made an entire book about the stories of all his
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patient well speculated it and has printed it so there are pharmacist again
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I get go as I'm sharing that there are pharmacists who are doing things and as you move through the training there are
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pharmacist interviews of those passionate pharmacists addressing loneliness is some of the little things
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they're doing like having a couch instead of seat so it feels holy little
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things that go along way oh yeah that's amazing think you mentioned a little bit
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earlier that why you were so passionate about loneliness is that everyone has
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experiences with loneliness so I'm sure you have your own personal experience as
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well I wondered if you would be open to sharing a little bit of that and yeah
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what were those moments that shaped who you are today and that drives that passion you to keep going and because
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when you're an entreprene entrepreneur right it's really hard to keep going sometimes you really got to make sure
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that you've got this vision and that's what gets you up every day so yeah have you got any comments that you can share
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around that yeah so in my I think I was about in my 20s and 30s so for quite a
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long period of time I felt a lot of loneliness but like like you learn when
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you go through the Journey of learning about loneliness there's a lot of Shame and stigma associated with loneliness
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and internally it's a painful feeling and it's a feeling like there's something wrong with you that's kind of
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what manifests and because of that most people including myself can hide it
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really well so you know I was busy working at hospital or working in retail and nobody would have known I was
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outgoing and cheery and smiley but into internally and loneliness can be
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contextual and there are different types of loneliness but you know I was living alone which was out of choice I was
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living alone I bought an apartment I felt like I was on this you know linear trajectory to what was meant to be this
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tick box successful kind of Lifestyle but I wasn't feeling that and so I think
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for many years since that time I always thought what can I do about this and
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I've got mind maps and lots of different boards from years ago what I was going to do to address this I was fortunate
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enough last year to be part of a clinical entrepreneur program where also pitched to try and address loneliness I
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guess the real the conclusion I came to is or the knowledge I came to is loneliness is very complex very common
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and it's very normal it's like a social pain telling us that our relationships
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are not what we want them to be but there are many influences triggers and rist factors and contextual elements
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that all influence it so it's not easy to address but what happened is I thought after Co this is a good time to
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talk about this and who is my network I thought you know what pharmacy is a place that I could start and the more I
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went into that the more I realized hey nobody understands this as a problem and
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if I could bring education that goes a long way because as we've discussed there's a whole
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Pharmacy Network who could help to normalize destigmatize and bring this subject more to awareness and encourage
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social connection much like we encourage healthy eating and exercise so I think
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it really it all stemmed this whole passion and commitment and drive hustle
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determination hustle and more came from my own experiences of loneliness and How Deeply painful it was as an experience
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despite hiding it and at the time there were no resources available I mean I went no courses a couple of TED Talks
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there wasn't much available at the time so I always thought I'd like to create something that I wish I could have gone
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through myself to understand this is a and again this is loneliness is not mental health condition and it's not
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depression either it's distinguished from those it's still something that we need to know about because it's more
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than a hard feeling it's a modifiable risk factor that is a precursor to many
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chronic diseases and other conditions so yeah my personal experience drove my
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passion and I think having this feedback there seeing people engaged seeing
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hundreds of people interested H motivates me now to keep going and
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motivates me to realize that we have Australia that we need to address and then actually the whole Pharmacy
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industry can be involved in helping to address loan is because it is such a
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global issue the World Health Organization last year in November launched a commission on social
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connection Hing loneliness as a health priority similar to public other public health priorities like obesity tobacco
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use opioid addiction this is the kind of language the wh is using to signify the
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relevance and importance of addressing it so back to your question yes it came from my own personal experiences which
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drive me and I've always been an empath and empathetic person and I always sawar
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impatience not in a spiritual way but I feel like I could always sense not so but I could always sense loneliness and
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even to this day if I see somebody or have that sense or are engaged in conversation with someone who's lonely
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it is like a bit of a post-traumatic trigger it I can feel the pain I can
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assume I mean everyone's langness is different but I can assume or have empathy for what I imagine that is like
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we can all imagine old patients in their house elderly patients who see nobody
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who have no telephone calls we can all connect without EXT whether it's our parent or grandparent or just even a
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friend who might be having a hard time we can all relate to how painful and
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hard that must be so that drives me yeah yeah you you just mentioned like
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patience and things and some of that older clientele that pharmacist might have yeah they might not get any phone
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calls and I know sometimes you're working a pharmacy you get that person
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that calls up every day to ask for a packet of P delid and you just see this
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bloody person's wasting my time but yeah having that knowledge about Lo yourness
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to the Forefront can really help you just change the way that you dress those
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situations I think and I literally only just thought of that then as you speaking I thought oh wow yeah picking
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up on those little cues not everyone is lucky enough to be an empathetic
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naturally empathetic person to be a of feel those feelings but yeah what are the other things that you can notice
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that could be maybe SI so that would yeah I think learning those things would
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be really valuable yeah and that there a whole module dedicated also to being able to understand and pick up the signs
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of symptoms one of the tricky things is and this shouldn't put people off trying
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to reach out to someone is that loneliness is subjective right so it's just if I feel lonely I am lonely it's a
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very subjective experience so was hard to see as I shared with myself I H it well I know customers like you who come
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in and they space out their filment because they're just coming into chat there are other patients who come in and
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you can see they're oversharing right they just want to tell you every like there's a despiration for connection and they just
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want to get it all out so there's some of the things to look out for but you also made me think of one of the
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interviews that I did with a pharmacist in the program and she talks about the fact that she used to write some little
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letters you know that tear off well wait on the scripts now but the old prescriptions little paper on the bottom
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and she just put something like a smiley face or have a nice day something very gentle not a big effort and she'd put it
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in the delivery bag and she'd send it home with patients and one day she went face to face to visit this particular
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patient who was an elderly lady and she said you know I didn't write you a letter today cuz I've come to visit you today and not to over give away the
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story but this is one worth sharing and this elderly lady had collected for months these little letters and had them
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saved in an envelope in her drawer and that's when the pharmacist realized to
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your point that she had made an impact on this lady now again this isn't a
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whole program I'm not asking anyone to program I'm not asking anyone to do anything special other than just be lean
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in sometimes to the discomfort of you like you're saying someone who might be a bit lonely and recognize that doing
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something little like a smiley face like a extra minute of attention or an extra minute of having patience to hear them
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can be absolutely transformative to how they feel about themselves and their day
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and their life there's a campaign overseas in the UK called making approximately this title making moments
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matter and that's what I'm kind of calling arms calling the pharmacy arms to say let's make these moments matter
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now this training program is pharmacist specific but this is for pharmacy pal status of Pharmacy addressing loneliness
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and social isolation this is a whole team effort so exactly like you're saying there are little things if you
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identify or I just have a feeling that somebody is not in contact with anyone else or it's not meaningful just little
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things that we can do and the training program goes through it gives you there Flyers available that you can print out
25:48
for free from the training program that talk about a little bit about loneliness and the importance of social health
25:54
there are examples of things I've done in community and in phy so there's a
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rich kind of practical tool kit there to be able to go and do something you don't
26:04
have to do it all but there are little things that you can do that yeah can make a difference I just feel like this
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whole program and that training program that you've developed is such an EV valuable resource just not only just as
26:17
a pharmacist but just as a human being as well definitely am going to put it on my list to really make sure that I do
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actually finish this course I started a little bit of it last night and if you are a PSA member as well so you
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partnered with the pharmaceutical Society of Australia and if you're a member you can actually access is for
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free is that correct that's correct yeah so you just jump on to the Education portal and can search for the U
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pharmacist training program on loneliness and it's free for PSA members and there is a button if you're a
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non-psa member and you feel inclined to do it you can purchase a program through there also amazing well before I wrap up
26:56
I'd love to give you the opportunity need to get to have this floor to say
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anything else that you'd like to mention about maybe your career or Pal or something that we haven't touched on yes
27:09
so I'll give the floor to you shenny okay I'm just having a thing I think really yeah I think probably the fact
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that there were times in Pharmacy where the fit didn't feel 100% right and in
27:21
many ways my friends laugh at me that kind of carved out my own Journey here
27:26
which aligns to my values chees around as you share connection human connection
27:32
so I guess there's two messages here for me that like to end with number one is yes if you feel inclined I would love
27:38
you to come on the journey and join the movement like you say understand what loneliness is and the role that you can
27:45
play and you might already be doing feel free to reach out to me I'm really hungry for examples of Pharmacists that
27:51
are doing things I'm want to share their story so feel free to reach out to me with any stories you have and the other
27:56
part of this is too a star ing pharmacist entrepreneurs is that I think
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sometimes you really just need to trust your gut and if there's something if there's a problem that you're passionate about that you feel like need solving as
28:10
complex as that might seem if you stay determined I really believe that you can chip away I mean I'm just chipping a
28:17
little bit is a little bit of chipping away at the big big big problem here but I feel like this is my most satisfying
28:24
work today absolutely and something that I feel internally I feel a sense of Peace
28:30
around that I've been able to contribute something that feels meaningful really deeply meaningful so yeah it's an
28:36
invitation to everyone to join the loneliness movement but also to commit
28:42
to your own internal value and internal passions because I feel like the
28:49
individuals who commit to these kind of things are the ones that can kind of helped to chip away some of the big what they call Wicked problems of our times
28:56
so thank you so much for chatting with me no problem and just to finish on that
29:02
there's a quot I've got no idea who has said it but it's just popped into my head and it's nobody can do everything
29:10
but everyone can do something and so I think that's a a nice way to kind of wrap everything up especially on this
29:17
topic of loneliness right it's a mountain but just slowly chipping away and if you've got that passion on a
29:24
topic or anything yeah just chip away at it one step at a time it's a journey and
29:32
sometimes so that Journey can be lonely and so I can definitely relate to
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that so Jenny it's been an absolute pleasure having you on the show your work with Pals is inspiring I know
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people sometimes thr those words around to people but like truly it is so sticking through with your vision and
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your passion and I hope some of our listeners have really gained a lot from your inside if you are interested in
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learning more about P or the training program we will have the links in the show notes but you can also connect with
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Jenny on LinkedIn and also pal have their own LinkedIn page as well so as always thank you for tuning in to your
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farm career podcast and thank you Jenny so much for spending the time with me
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today absolute pleasure I love chatting with you thanks so much you've been listening to Your Pharmacy Career
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podcast brought to you by Raven's Recruitment don't miss our next episode where we continue to explore the
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multifaceted world of Pharmacy careers make sure to subscribe and share